It is easy to order online?

We have carefully designed our web site to make ordering extremely easy. All you need to do click on the "Add to Bag" button for the item you wish to purchase and it will add that item to your shopping bag. You can then either click on the "Continue Shopping" button if you wish to add more items to your shopping bag, or simply click on the "Check Out" button to pay with your credit/debit card.

I may need to ask you a question?

 

We love to help and we'll do our best to help you. If you need to ask us a question, you can contact us  email sales@direct2you.com.au.

Will I get an order confirmation?

 

Yes! As soon as your order has been processed successfully, you will receive an order confirmation by email.

Can I track my order?

 

Once you have placed your order, you will be able to track the status of your order from initial processing through to despatch. Once your items have been despatched from our warehouse and in the hands of our courier, you will be emailed a unique parcel tracking number so you can check the delivery status.

Can I change or cancel my order?

 

Once you have placed and submitted your order online and it is in our system, we are unable to make any changes. If you wish to cancel your order, please email our customer care team sales@direct2you.com.au as soon as possible. Please read our terms & conditions of ordering for full details.

How much is delivery?

 

Flat Rate - $9.95.

When will my order be despatched?

 

Your order will usually be despatched from our warehouse within 3 working days from the day that you placed your order but can take up to 7 working days depending on stock availability. But as a rule, 99% of orders are despatched within 3 working days. Personalised items normally take 14 working days depending on the item that is being personalised. If you have any questions or would like to discuss any situation regarding the ordering or delivery of your products, then please do not hesitate to contact our customer care team sales@direct2you.com.au.